Administration & Staff

One of the Firm’s greatest assets is its support staff and the fact that our professional working environment provides a cooperative atmosphere among each and every one of the members of our staff.  Staff members are comprised of people who share the firm’s commitment to service excellence and who value relationships with co-workers, customers, family and friends.

Something the members of the Firm’s staff believe in is our customer service credo, The Graydon Head Advantage.  This is the quality and service advantage we provide to clients by continuously working to exceed expectations. It is the reason our clients come to GH&R to solve their legal needs. It is why we work here. It is a reflection of the firm's practice and its people. It is how we work together to effectively and efficiently meet and exceed our client expectations.

GH&R secretaries, paralegals and staff members are expected to play a major role in The Graydon Head Advantage.  We are facilitators of communication between attorney and clients.  We meet and exceed client expectations by completing work accurately and in a timely fashion, but our role does not end here. The difference between GH&R personnel and those in other firms is our commitment to "go the extra mile" to ensure client satisfaction. Our ability to work well together and put client needs first is our main objective. We take ownership of our jobs, assume responsibility and take initiative. We are aware of deadlines and anticipate problems and possible conflicts. We communicate with clients and our colleagues.  As GH&R employees, our responsibilities go beyond answering the telephone and completing paperwork.  We want and expect our involvement to help the Firm maintain the quality and service of The Graydon Head Advantage.